Shipping policy
Shipping Policy
Last Updated: September 7, 2026
At HomeSpark, we want the delivery process to be simple, predictable, and easy to understand. This Shipping Policy explains where we deliver, the shipping services available to customers, applicable rates, estimated transit periods, order preparation, tracking, and how common delivery issues may be handled.
1. Shipping Within the United States
HomeSpark currently ships orders to eligible addresses within the United States only.
We do not provide international shipping at this time. Orders requiring delivery to destinations outside the United States cannot be fulfilled through our current shipping program.
Customers must provide a complete and valid U.S. shipping address when placing an order.
2. Our Shipping Options
HomeSpark currently offers the following domestic shipping services:
Express Shipping
Estimated transit time: 1–2 business days
Shipping fee: $15.00
Standard Shipping
Estimated transit time: 3–5 business days
Shipping fee: $8.00
FREE on qualifying orders of $70.00 or more
Available shipping options and their applicable charges will be displayed during checkout before an order is completed.
3. Free Standard Shipping
HomeSpark offers FREE Standard Shipping on qualifying orders totaling $70.00 or more.
For qualifying purchases, the normal $8.00 Standard Shipping fee is waived.
Orders below $70.00 are subject to the regular $8.00 Standard Shipping charge.
Free shipping applies only to Standard Shipping. Customers selecting Express Shipping will be charged the regular $15.00 Express Shipping fee, even when the order total is $70.00 or higher.
4. Shipping Rates Summary
Our current U.S. delivery options are:
Express Shipping — 1–2 business days — $15.00
Standard Shipping — 3–5 business days — $8.00
Standard Shipping on orders $70.00 and up — 3–5 business days — FREE
Shipping transit periods are estimates and are separate from any time required to process and prepare an order before dispatch.
5. Preparing Orders for Shipment
Once HomeSpark receives an order, preparation may be required before the package is handed over to the shipping carrier.
This process may include reviewing order information, confirming transaction details, preparing merchandise, packaging the products, and completing shipment arrangements.
Processing time is separate from carrier transit time.
The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally begin after the order has completed processing and has been transferred to the carrier.
Orders submitted on weekends or recognized holidays may begin processing on the next available business day.
6. Delivery Timeframes
For purposes of this policy, business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.
All shipping timeframes are estimates rather than guaranteed delivery dates.
Actual transit times may be affected by circumstances beyond the reasonable control of HomeSpark, including severe weather, transportation interruptions, carrier network disruptions, holidays, seasonal demand, unusually high parcel volumes, or other unforeseen logistical events.
7. Shipping Address Accuracy
Customers are responsible for ensuring that all delivery information provided during checkout is correct and complete.
Before submitting an order, please confirm:
Recipient's full name
Complete street address
Apartment, suite, or unit number, when applicable
City
State
ZIP code
Incorrect or incomplete shipping information may cause delays, failed delivery attempts, or packages being returned to sender.
If you notice an address error after placing an order, please contact HomeSpark promptly. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once fulfillment or carrier processing has started.
8. Shipment Tracking
When tracking services are available, customers may receive tracking information after their package has been dispatched.
A newly generated tracking number may not display activity immediately. Shipping carriers may require additional time to receive and scan packages into their systems.
Once tracking becomes active, customers can generally use the carrier's tracking service to review the latest available shipment progress and delivery status.
9. Unexpected Shipping Delays
Although HomeSpark aims to provide dependable shipping estimates, packages may occasionally experience delays while in transit.
Possible causes include severe weather, transportation problems, carrier service interruptions, holiday demand, regional disruptions, increased seasonal shipping volumes, or other circumstances outside our reasonable control.
If your package appears to be significantly delayed, please contact HomeSpark with your order details. We will review the available tracking information and provide reasonable assistance where possible.
10. Returned and Undeliverable Packages
A shipment may be returned to HomeSpark if the carrier cannot successfully complete delivery.
Common reasons may include:
Incorrect or incomplete addresses
Missing apartment or unit information
Unsuccessful delivery attempts
Other carrier-related delivery problems
If your order is returned as undeliverable, please contact us to discuss the available next steps.
Additional shipping charges may apply when reshipment is necessary because inaccurate or incomplete delivery information was originally provided by the customer.
11. Package Marked Delivered but Not Found
If tracking indicates that your package has been Delivered but you cannot locate it, please check common delivery locations around the property, including your mailbox, porch, entrance, reception area, parcel locker, or another secure location.
We also recommend checking with household members, neighbors, building management, or the applicable shipping carrier.
If the shipment remains missing, please contact HomeSpark with your order information so we can review the available delivery details and provide reasonable assistance.
12. Damage During Transportation
Please inspect your package and merchandise promptly after delivery.
If your order appears to have been damaged during shipping, contact HomeSpark as soon as possible.
We recommend retaining the original shipping container and internal packaging materials. Customers should also take clear photographs showing the condition of the external package, packaging materials, and affected merchandise.
Any eligible return, refund, replacement, or exchange may also be handled in accordance with our Return & Refund Policy.
13. International Delivery
HomeSpark does not offer international shipping.
Our current shipping services are limited exclusively to eligible addresses within the United States. Orders requiring delivery outside the U.S. cannot be fulfilled.
14. Shipping Policy Updates
HomeSpark may revise this Shipping Policy when necessary to reflect changes in shipping rates, carrier arrangements, delivery services, fulfillment procedures, or other operational requirements.
The latest version will be published through our store with the applicable revision date.
Contact Information
For questions concerning shipping charges, estimated delivery times, tracking information, or an existing shipment, please contact:
HomeSpark
Address: 1148 E. Ave K12, Lancaster, CA 93535, United States
Phone: 323-868-7368
Email: trantam23200111@gmail.com