Refund policy
Return & Refund Policy
Last Updated: September 7, 2026
At HomeSpark, we want every household purchase to arrive as expected and be suitable for its intended use. We understand that customers may occasionally need to return an item because of a change of mind, shipping damage, a product defect, missing components, or an order fulfillment error.
This policy explains how eligible returns, refunds, exchanges, and replacements are handled for purchases made from HomeSpark.
1. Return Period
HomeSpark provides a 30-day return period, beginning on the date your order is confirmed as delivered.
To qualify for a standard return, merchandise should generally be:
Unused or only reasonably inspected.
In substantially original condition.
Unmodified and unaltered.
Complete with applicable accessories, hardware, manuals, and components.
Returned with original packaging where reasonably necessary.
Free from damage caused by improper handling, installation, storage, or use.
Supported by an order number or other acceptable proof of purchase.
Products involving a defect, shipping damage, or fulfillment error will be evaluated according to the circumstances of the claim.
2. Contact Us Before Returning Merchandise
A return must be authorized before it is shipped.
To begin, email trantam23200111@gmail.com with:
Your name.
Order number.
Product you want to return.
Reason for the return.
Photographs when reporting damage, defects, missing parts, or incorrect merchandise.
HomeSpark will review the information and provide return instructions when the merchandise qualifies.
Please do not send merchandise to our business address or another location unless specifically instructed to do so.
3. Change-of-Mind Returns
If you received the correct product but decide it is no longer suitable for your home or needs, you may request a return within the 30-day period.
Examples may include preference regarding:
Size or dimensions.
Color or finish.
Style or design.
Intended placement.
General product preference.
The merchandise must remain in returnable condition.
For an eligible change-of-mind return, the customer generally pays return shipping, and original delivery charges are generally non-refundable.
4. Household Products and Reasonable Inspection
Customers may reasonably inspect merchandise after delivery to determine whether it is suitable.
However, merchandise may lose eligibility for a standard preference-based return if it has been materially:
Used.
Installed.
Mounted.
Drilled.
Cut.
Painted.
Permanently assembled.
Modified or customized.
If assembly is necessary simply to identify a defect, contact HomeSpark before taking the product apart or performing additional work.
5. Furniture, Décor, and Larger Household Merchandise
When applicable, furniture, décor, storage products, fixtures, or other larger household merchandise should be returned with all original parts and hardware.
Products that have been permanently installed, materially assembled, or modified may not qualify for an ordinary preference-based return.
Customers are encouraged to review measurements, dimensions, materials, installation requirements, and available product specifications before ordering.
6. Damage During Transportation
Please inspect your shipment promptly after delivery, particularly products made from glass, ceramic, wood, or other materials that may be vulnerable to transportation damage.
If merchandise arrives:
Broken.
Cracked.
Chipped.
Dented.
Crushed.
Scratched.
Otherwise materially damaged.
Contact trantam23200111@gmail.com promptly.
Please provide clear photographs of the merchandise, shipping package, and protective materials where relevant.
Keep the packaging while we review the claim unless retaining it would be unsafe or unreasonable.
7. Defective Products
If merchandise appears to have a manufacturing or functional defect, please stop using or installing it when continued use could cause additional damage or create a safety concern.
Contact us with your order details and a description of the problem.
HomeSpark may request photographs, video, product labels, instructions, model information, or other reasonable evidence to evaluate the defect.
When a qualifying defect is verified and a physical return is required, HomeSpark will cover reasonable authorized return shipping expenses.
8. Missing Hardware, Parts, or Accessories
For products containing multiple components, inspect the contents before beginning substantial assembly or installation.
If a required part, accessory, hardware piece, or component is missing, contact us promptly and identify what was not included.
We may request photographs of:
The merchandise received.
Package contents.
Product packaging.
Parts list or instruction manual where applicable.
Depending on availability and circumstances, we may provide the missing component, replace the product, or issue an eligible refund.
9. Incorrect Merchandise
If HomeSpark sends merchandise that differs from your order confirmation, please contact us before installing, modifying, or substantially using it.
After confirming the error, we may:
Send the correct merchandise.
Arrange a replacement.
Provide an eligible refund.
Offer another appropriate resolution.
If we require the incorrect merchandise to be returned, HomeSpark will cover reasonable authorized return shipping expenses.
10. Products That May Not Qualify for Standard Returns
Subject to applicable law, ordinary change-of-mind returns may be unavailable for:
Merchandise substantially used after delivery.
Permanently installed products.
Products materially modified, cut, painted, drilled, or customized by the customer.
Personalized or made-to-order merchandise.
Products damaged through improper installation or misuse.
Merchandise returned without essential components due to customer handling.
Hygiene-sensitive products that have been opened or used where safe resale is inappropriate.
Gift cards.
Products clearly marked Final Sale before purchase, where legally permitted.
These exclusions do not automatically prevent remedies for verified defects, transportation damage, or HomeSpark fulfillment errors.
11. Sale, Clearance, and Promotional Merchandise
A discount or promotional price does not automatically make merchandise non-returnable.
Unless different conditions were clearly disclosed before checkout, eligible discounted merchandise will be handled under this policy.
Products expressly designated Final Sale may be excluded from preference-based returns where permitted by applicable law.
12. Exchanges
If you would prefer another eligible size, style, finish, color, or variation, contact HomeSpark to ask whether an exchange is available.
Exchange availability depends on current inventory.
When a direct exchange is unavailable, eligible merchandise may be returned for an approved refund and a separate order may be placed for the desired replacement.
13. Responsibility for Return Transportation
For eligible returns resulting from customer preference, return transportation is generally the customer's responsibility.
For verified:
Shipping damage.
Manufacturing defects.
Incorrect merchandise.
Other HomeSpark fulfillment errors.
HomeSpark will cover reasonable authorized return shipping expenses when we require the merchandise to be returned.
Please obtain authorization before purchasing return shipping if you expect HomeSpark to be responsible for the cost.
14. Packaging a Return
Home and household merchandise should be packaged carefully to prevent damage during return transportation.
Where applicable, include:
Hardware.
Accessories.
Removable components.
Manuals and instructions.
Protective inserts.
Original packaging.
Fragile products should receive appropriate protective packaging.
For customer-arranged returns, we recommend using a trackable shipping service and retaining your shipping receipt.
15. Returned Merchandise Inspection
HomeSpark will inspect authorized merchandise after it reaches the designated return location.
We may evaluate:
Product condition.
Evidence of use or installation.
Alterations or modifications.
Presence of components and accessories.
Damage occurring after delivery.
Compliance with return instructions.
Whether the return was requested within the applicable period.
Receipt of a returned package does not automatically constitute refund approval.
16. Refunds
After an eligible return has been inspected and approved, the applicable refund will generally be issued to the original payment method used for the order.
Once HomeSpark submits the refund, banks, card issuers, and payment providers may require additional processing time before the credit appears in your account.
Those external processing periods are outside HomeSpark's control.
17. Original Delivery and Shipping Charges
For returns caused by a customer's change of mind or preference, original shipping and delivery charges are generally non-refundable.
Where the return results from a verified HomeSpark error, qualifying defect, transportation damage, or another circumstance requiring reimbursement under applicable law, shipping charges will be handled accordingly.
18. Order Changes and Cancellations
If you need to change or cancel an order, email trantam23200111@gmail.com as soon as possible.
We will make reasonable efforts to accommodate the request before fulfillment has progressed.
Once an order has been processed, packed, or transferred to the carrier, we may no longer be able to cancel or modify it.
After delivery, eligible merchandise may be returned according to this policy.
19. Consumer Protection Rights
This policy establishes HomeSpark's standard return and refund procedures. It does not limit, exclude, or waive any consumer protection right or remedy that cannot legally be waived under applicable United States federal, state, or local law.
If a mandatory legal requirement provides greater or different protections than this policy, the applicable legal requirement will control.
20. Contact HomeSpark
For assistance with a return, refund, exchange, replacement, damaged shipment, defective product, incorrect order, or missing component, please contact:
HomeSpark
Address: 1148 E. Ave K12, Lancaster, CA 93535, United States
Phone: +1 (323) 868-7368
Email: trantam23200111@gmail.com
When contacting HomeSpark regarding an existing purchase, please include your order number and the email address used to place the order so we can assist you efficiently